Sign-in issues
- Clear site cookies, reload, and click Sign in again.
- Make sure you’re using the correct tenant; switch tenants in the header.
- If you still can’t sign in, ask your admin to reset or re-invite you.
No data visible
- Check the date range in the top bar.
- Confirm the right tenant is selected.
- Activity view focuses on customer calls; internal-only calls are hidden.
Recordings
- If downloads are disabled, your tenant admin may restrict access.
- Use the date filter and search box to narrow down results.
- Try another browser if the download link doesn’t open.
Reports
- Run a fresh preview if the numbers look stale.
- Report emails show which filters were used (dates, queues, SLA, abandons).
- No email? Check spam and verify recipients in the Schedules tab.
Need more help?
- Email support@yolo.co.za with your tenant name, the page, and date range.
- Include any error messages or screenshots for faster support.