Latest highlights
- CEO reports: 12-sheet pack by default; report emails show the parameters used (dates, queues, SLA 20s, abandons 0–6/6+).
- Call flows: Activity lets you switch between call legs and full flows for clearer journeys.
- Recording downloads: Per-tenant controls for who can download; clearer status tags on the Recordings page.
Recent changes (examples)
- Extension management: admin actions for activation/reactivation with audit timeline (flagged by your admin).
- Queue health: admin health page now shows 3CX auth checks and TLS expiry warnings.
- Report diagnostics: schedules and email history tabs to see the last runs and recipients.
Ask your admin if a feature isn’t visible; some items depend on tenant permissions.
Where to get full release notes
- Your admin can share the detailed VoicePro release notes for your environment.
- If you need a specific change log (e.g., reporting thresholds or queue filters), mention your tenant name and the feature.